Ticketing Info

BOOK TICKETS

ONLINE: Click HERE for full listings
OVER THE PHONE: MONDAY – SUNDAY 8am – 8pm: 0844 847 2405

*Please note the telephone hotline is closed on Christmas Day

IN PERSON

The Forum – The box office is open only on performance days, 1 ½ hours before the doors open. The box office is closed on non-performance days.  Please check event details if you planning to travel.
*Please note there is no booking fee for both card and cash sales at the venue box office directly.
The Jazz Cafe – Open Monday – Saturday 10:30am – 5:30pm
*All Jazz Cafe transactions are subject to the booking fee

CUSTOMER SERVICES:

TICKETMASTER online customer services: Click HERE
TICKETMASTER phone Customer Services: 0333 321 9999 / Overseas: 0044 161 425 7563
Opening hours: Monday to Friday 9am – 8pm / Saturday & Sunday: 10am – 4pm
For all other ticket agents please refer to your booking confirmation for customer service contact details

AGE RESTRICTIONS

Age restrictions for shows are clearly stated on the event listing and specified as part of the booking process.
Where an event is 14 plus, individuals aged 14 and 15 must be accompanied by an adult over 18 at all times.
For club events or any other events operating after 11pm, we operate a strict over 18s only policy and will require customers to present photographic identification upon entry.
Please note that age restrictions may vary from time to time, and it is your responsibility to check individual event details prior to purchase.
Due to the number of illegitimate identification cards available, the venue will only accept the following as proof of identification:

Accepted Proof of Age:
To prove you are between 14 and 17 years old:
*Passport (original or photocopy)
*Provisional driving licence photocard
*National Insurance Card
*Birth certificate
*Citizen Card
*Photographic College ID

To prove you are aged 18 years or older in accordance with the Licensing Act 2003 for the purchase of alcohol; to gain entry to events with an age restriction of 18 years and older; or to prove age when accompanying a minor to an event
*Valid Passport
*Valid UK Photocard Driving License

PLEASE NOTE STUDENT CARDS ARE NOT VALID FORMS OF IDENTIFICATION

VENUE OPERATING HOURS

7pm – 11pm for concerts
8pm – 2am for clubs and special events.  Please check our clubs listings HERE for closing times.

TOUT PREVENTION

Be aware of unauthorised ticket agencies.  If you use an unofficial ticket retailer or outlet, we do not guarantee you access to our event and will not be able to assist you.
If in doubt please visit the Society of Ticket Agents & Retailers
If you feel you have been a victim of an unauthorised retailer or outlet, we suggest that you call the police and report the company to Trading Standards.

HELPFUL LINKS:

Consumer Direct website
Office of Fair Trading